Do I have to pay for shipping?
Nope! When you enter your unique code, the code will reduce the cost of the item to $0. All you need to do is enter your shipping information and check out.

What do I need to do to unlock that sweet Extra Life cinema box?

  1. Sign up for Extra Life
  2. Raise $250 USD for your local children’s hospital between 11/6/2020 – 11/23/2020
  3. Redeem your cinema box via the redemption email we’ll send you
  4. After your cinema box arrives, you can display if for the world to see (and by world, we of course mean your friends, family and livestream viewers)

Do I have to upgrade to Platinum to unlock the cinema box?
Nope! ANY of our amazing gamers can unlock this incentive during November 6 – November 23.

How do I redeem my cinema box?
Once you’ve unlocked the incentive, you will receive an email from us with steps to redeem. Once that’s finished, it can take 2-3 weeks for your incentive to make its way to you.

Is it $250 USD raised during November only, or $250 USD total for the year?
You’ll need to raise $250 USD between 11/6/2020-11/23/2020 to unlock the cinema box.

I unlocked it, but I never got an email! Help!
Sometimes the redemption emails can be filtered to your junk or spam folders. Check there first. If you still don’t see it, send an email to support@extra-life.org and we’ll help!

Can I get more than one cinema box if I raise another $250 USD?
We see what you are trying to do here... who wouldn’t love to see 50 cinema boxes glued together to create one giant marquee?!

However, the answer is no; we can only distribute one per participant. 

Can I just buy it instead?
The incentive is only available to participants who have signed up and raised funds for their hospital. We won’t stop’ you from donating $250 USD to yourself to unlock this incentive if that’s the way you want to earn this.

I redeemed my incentive, but it’s been over 3 weeks and I still haven’t received it. Help!
Oh geez! Send an email to support@extra-life.org and we will check out what happened to it. We have a few mail gremlins that give us issues from time to time. 

 What can I use the cinema box for?
The question should be what CAN’T you use it for? Actually, there are a lot of things you can’t use the cinema box for, like as a cereal spoon. Do not try to use it to eat cereal. 

Instead, use it in the background of your stream, use it as a talking point when you (inevitability) try to convince someone to raise money for kids, or even as a message to a loved-one before you ride your bike to the couch for work.