Have you ever shipped a rug before? You must wrangle them a little so they fit in the box. After that, you have to give them some words of affirmation to ensure they know they’re a good, solid rug (they all are, and we like them all equally).  
We’re going to try to ship the rugs out in mid-November. If you get a redemption email before that, we’ll ask for your patience as we try to get those out. If you sent a redemption after mid-November, please allow us 3-4 weeks to fulfill your rug!