"How do I...?"

Knowledge base for participants who have issues they can self-solve.

How do I change teams?
Changing teams is easy to do yourself! If you are not a team captain, you can follow the steps below!  If you are a team captain please send us a message t...
Tue, 19 May, 2020 at 8:39 AM
How do I become a partner with Extra Life?
We love adding more people to our cause and raising money #ForTheKids! If you'd like to partner with your local Children;s Miracle Network Hospital,...
Tue, 19 May, 2020 at 8:39 AM
How do I delete an offline donation I added?
Here are your steps to delete offline donations if they have a mistake! Log in to your Extra Life account Click "Donations" from the toolbar at...
Tue, 19 May, 2020 at 8:40 AM
How do I add milestones and incentives to my fundraising page?
Adding Milestones and Incentives to your page is easy! Simply log in to your Extra Life account, go to your participant page, and select the pencil icon nex...
Tue, 19 May, 2020 at 8:40 AM
How do I change my hospital?
Need to change the hospital you're supporting? Reach out to us through our support portal and we will make the change for you!
Tue, 19 May, 2020 at 8:40 AM
How do I get a refund for a Facebook donation?
We don't have the ability to directly refund Facebook fundraiser donations, but you can use this form to directly reach out to Facebook to get your ref...
Tue, 19 May, 2020 at 8:41 AM
How do I contact my hospital?
You want to get in touch with your hospital to learn more? Great!! Check out a few of these places below to get in touch with your local hospital.  Chec...
Tue, 19 May, 2020 at 8:43 AM
How do I submit a check or cash that was donated?
Adding offline donations are easy! We have a simple 4 step process for sending in offline donations, attached! Be sure to add your offline donation as a ple...
Tue, 19 May, 2020 at 8:43 AM
How do I get a tax receipt for a donation I made?
A receipt should have been emailed to you after your donation was made. If you need a copy of your receipt, submit a request through our support portal!
Tue, 19 May, 2020 at 8:43 AM
How do I get in touch with Extra Lifers near me?
Feel free to hop in our official Extra Life Discord server and/or the official Extra Life Facebook Groups to find other Extra Lifers in your area! We have t...
Tue, 19 May, 2020 at 8:44 AM