"How do I...?"

Knowledge base for participants who have issues they can self-solve.

How Do I Change Teams?
Changing teams is easy to do yourself! If you are not a team captain, you can follow the steps below!  If you are a team captain please send us a message t...
Thu, 31 Oct, 2019 at 11:17 AM
How Do I Become a Partner With Extra Life?
We love adding more people to our cause and raising money #ForTheKids! If you'd like to partner with your local Children;s Miracle Network Hospital,...
Wed, 1 May, 2019 at 3:50 PM
How Do I Start Streaming For Extra Life?
Live Fundraising is a great way to tell your story, engage with donors, and create a richer connection to the mission! Great, how do I get started? ...
Thu, 31 Oct, 2019 at 1:25 PM
How do I delete an offline donation I added?
Here are your steps to delete offline donations if they have a mistake! Log in to your Extra Life account Click "Donations" from the toolbar at...
Mon, 6 May, 2019 at 3:43 PM
How Do I Add Milestones and Incentives to my Fundraising Page?
Adding Milestones and Incentives to your page is easy! Simply log in to your Extra Life account, go to your participant page, and select the pencil icon nex...
Thu, 31 Oct, 2019 at 10:49 AM
How do I change my hospital?
Need to change the hospital you're supporting? Reach out to us through our support portal and we will make the change for you!
Thu, 31 Oct, 2019 at 1:33 PM
How do I get a refund for a Facebook donation?
We don't have the ability to directly refund Facebook fundraiser donations, but you can use this form to directly reach out to Facebook to get your ref...
Wed, 27 Nov, 2019 at 9:38 AM