When you unlock a fundraising reward, you'll receive an email within a few days to the address registered to your Extra Life account with a redemption code and instructions, so keep an eye on your inbox! If you've already redeemed, your order may take up to 3 weeks to process and deliver. In some cases, certain items won't be available to send out until a specific date, and that should be noted in the confirmation email you receive.
If you've unlocked a Hero Medal, the emails to redeem those will be sent in February after the close of the fundraising year, to allow folks the chance to upgrade their medal.
If it's been more than 3 weeks and you're still missing your Platinum Power Up Reward, contact us here so we can look into it!
We'll check the couch cushions first!