"How do I...?"
Knowledge base for participants who have issues they can self-solve.
Made a mistake entering an offline donation? You can remove it and re-add it correctly in just a few steps: Log in to your Extra Life account. Click Do...
Thu, 6 Aug, 2026 at 7:16 AM
There are some instances where you might receive an “offline” donation (cash or check) from your supporters. Follow this process to make sure you receive...
Tue, 29 Sep, 2026 at 12:57 PM
A receipt should have been emailed to you automatically after your donation. If you need a copy, contact our support team and we'll send one over. If yo...
Thu, 6 Aug, 2026 at 7:18 AM
Feel free to hop in our official Extra Life Discord server and/or the official Extra Life Facebook Groups to find other Extra Lifers in your area! We have t...
Tue, 19 May, 2020 at 8:44 AM
You can visit our website to find your nearest partnered Children's Miracle Network hospital using the "Find My Hospital" search tool. We'...
Thu, 6 Aug, 2026 at 7:26 AM
To locate your participant ID please follow the steps below: 1) Log in to your Extra Life Account using the "LOGIN" button on the upper right han...
Tue, 18 Aug, 2026 at 10:59 AM
Creating a custom URL is a great way to have an easy to share link for your family and friends to quickly find and donate to your fundraising page! Crea...
Thu, 4 Feb, 2021 at 1:05 PM
Once you've registered, you can't change your hospital yourself, but we're happy to update it for you. Email support@extra-life.org with your cu...
Thu, 6 Aug, 2026 at 7:31 AM
Changing teams is easy to do yourself! If you are not a team captain, you can follow the steps below! If you are a team captain please send us a message t...
Tue, 19 May, 2020 at 8:39 AM
**Note, this feature will convert all donations into USD and Facebook donations outside of the USA will not offer tax receipts. Fundraising pages can curren...
Wed, 8 Jul, 2020 at 4:29 PM