"How do I...?"

Knowledge base for participants who have issues they can self-solve.

How do I submit a check or cash that was donated?
Adding offline donations are easy! We have a simple 4 step process for sending in offline donations, attached! Be sure to add your offline donation as a ple...
Tue, 19 May, 2020 at 8:43 AM
How do I delete an offline donation I added?
Here are your steps to delete offline donations if they have a mistake! Log in to your Extra Life account Click "Donations" from the toolbar at...
Tue, 19 May, 2020 at 8:40 AM
How do I get a tax receipt for a donation I made?
A receipt should have been emailed to you after your donation was made. If you need a copy of your receipt, submit a request through our support portal! No...
Fri, 6 May, 2022 at 1:57 PM
How do I get in touch with Extra Lifers near me?
Feel free to hop in our official Extra Life Discord server and/or the official Extra Life Facebook Groups to find other Extra Lifers in your area! We have t...
Tue, 19 May, 2020 at 8:44 AM
How do I contact my hospital?
You want to get in touch with your hospital to learn more? Great!! Check out a few of these places below to get in touch with your local hospital.  Chec...
Tue, 19 May, 2020 at 8:43 AM
How do I find my participant ID?
Find your participant ID by going to your fundraising page, or logging in and clicking "My Page". Once the page is loaded, look at your URL and th...
Thu, 18 Jun, 2020 at 11:43 AM
How do I create a custom URL?
Creating a custom URL is a great way to have an easy to share link for your family and friends to quickly find and donate to your fundraising page! Crea...
Thu, 4 Feb, 2021 at 1:05 PM
How do I change my hospital?
Need to change the hospital you're supporting? Reach out to us through our support portal and we will make the change for you!
Tue, 19 May, 2020 at 8:40 AM
How do I change teams?
Changing teams is easy to do yourself! If you are not a team captain, you can follow the steps below!  If you are a team captain please send us a message t...
Tue, 19 May, 2020 at 8:39 AM
How do I create a Facebook fundraiser?
**Note, this feature will convert all donations into USD and Facebook donations outside of the USA will not offer tax receipts. Fundraising pages can curren...
Wed, 8 Jul, 2020 at 4:29 PM