"How do I...?"
Knowledge base for participants who have issues they can self-solve.
Here are your steps to delete offline donations if they have a mistake! Log in to your Extra Life account Click "Donations" from the toolbar at...
Mon, 5 May, 2025 at 11:25 AM
There are some instances where you might receive an “offline” donation (cash or check) from your supporters. Follow this process to make sure you receive...
Mon, 9 Mar, 2026 at 1:08 PM
A receipt should have been emailed to you after your donation was made. If you need a copy of your receipt, submit a request through our support portal! No...
Fri, 6 May, 2022 at 1:57 PM
Feel free to hop in our official Extra Life Discord server and/or the official Extra Life Facebook Groups to find other Extra Lifers in your area! We have t...
Tue, 19 May, 2020 at 8:44 AM
You want to get in touch with your hospital to learn more? Great!! Check out a few of these places below to get in touch with your local hospital. Chec...
Tue, 19 May, 2020 at 8:43 AM
To locate your participant ID please follow the steps below: 1) Log in to your Extra Life Account using the "LOGIN" button on the upper right han...
Mon, 10 Nov, 2025 at 11:30 AM
Creating a custom URL is a great way to have an easy to share link for your family and friends to quickly find and donate to your fundraising page! Crea...
Thu, 4 Feb, 2021 at 1:05 PM
Need to change the hospital you're supporting? Reach out to us through our support portal and we will make the change for you!
Wed, 16 Apr, 2025 at 12:24 PM
Changing teams is easy to do yourself! If you are not a team captain, you can follow the steps below! If you are a team captain please send us a message t...
Tue, 19 May, 2020 at 8:39 AM
**Note, this feature will convert all donations into USD and Facebook donations outside of the USA will not offer tax receipts. Fundraising pages can curren...
Wed, 8 Jul, 2020 at 4:29 PM